FAQs

The hearing test we use is from the SonicCloud App. SonicCloud has a hearing test which is uniquely developed and was strongly recommended by Harvard ...

Being fitted with a hearing aid should be cost-effective and simple. Hearingly ensures affordability by selling directly to you, saving thousands with...

Hearingly offers Signia hearing aids, renowned for their quality and precision. As a German hearing aid company, Signia consistently impresses the wor...

Hearingly provides Signia hearing aids. A German hearing aid company known for its quality and precision, Signia consistently wows the world with thei...

Similar to the importance of an eye test in determining the right prescription for glasses, maintaining a current hearing test is crucial for customiz...

Hearingly operates primarily as an online hearing aid company. Our team is easily accessible via phone, chat, text, or email whenever you need assista...

Hearingly provides the same high-quality hearing aids found in traditional audiology centers, but at a significantly lower cost.  Discover the world o...

Great! Please submit your test using this link . Hearingly | Home Hearingly will use your hearing test information to program your hearing aids.

Upon submitting your hearing test or completing ours online, our in-house team of audiology experts will meticulously program the hearing aids accordi...

All you require is a quiet environment, an internet connection, 15 uninterrupted minutes, and headphones. The hearing test is complimentary and will p...

Your  hearing aids require pairing with your miniPocket remote control. Once paired, the connection is stored in the hearing instruments and is automa...

Having recently received a diagnosis of hearing loss, the necessity for wearing hearing aids depends on the type and severity of your condition. Senso...

The remote control is called the miniPocket. It is an ideal solution for anyone who wants a discreet, convenient control of their hearing aids with th...

No, you cannot pair your hearing aids with multiple TVs simultaneously. It is designed to work with only one TV at a time.

The StreamLine TV is compatible with all televisions featuring TOSLINK cable, Cinch cable, or a Jack adapter connection. With this accessory, TV audio...

Hearingly offers three types of hearing aid chargers: Pure Charger, Pure Portable Charger, and Pure Dry & Clean Charger. Pure Charger: Included with y...

Your hearing aid purchase includes the following supplies: hearing aids, a carrying case, a cleaning brush, a variety pack of domes, wax guards, and a...

While numerous hearing aid issues can be addressed through cleaning, should a repair be necessary, our standard 2-year warranty encompasses all repair...

Every Hearingly customer enjoys unrestricted access to our team of experts for any inquiries. Alongside your hearing aid purchase, you receive a 2-yea...

The hearing aids have a wax guard which needs to be changed every 1-2 months. Here's how to replace them: 1. Remove the dome from the receiver. 2. Ins...

Hearingly hearing aids come with a charger. We recommend keeping your hearing aids in its charger when not worn. If you live in a humid climate, or ar...

Hearing aids, though small and compact, are securely positioned in the ears when worn correctly, minimizing the risk of falling out. To maintain optim...

To mitigate the impact of moisture on hearing aids, it's essential to follow proper care and maintenance practices, including: Using the Pure Dry Char...

Moisture has the potential to damage hearing aid components, compromise overall performance, and impact rechargeability. The presence of moisture can ...

On average, our hearing aids typically endure for 4 to 5 years, and for some, even longer with excellent care. The essential factor for longevity is p...

Day to day, a hearing aid rechargeable battery lasts about 34 hours. Bluetooth usage will drain the battery more quickly. Year to year, the rechargeab...

No, you can leave the hearing aid in the charger overnight. However, we recommend removing the devices from the charger if you will not be using them ...

It is recommended to charge your hearing aids nightly. A low battery alert will signal when the battery is running low, and this alert will repeat eve...

Via the charger: The device turns ON automatically when removed from the charger. The device turns OFF automatically when placed in the charger. Manua...

Similar to other electronic devices, it is not advisable to keep the hearing aid charging in the dock for extended periods. Even when unplugged, the b...

An OTC hearing aid primarily functions as an amplifier, while a prescription hearing aid necessitates an audiogram based on your specific hearing resu...

Hearing aids serve as ‘aids’ and cannot restore lost hearing. Hearing aids function by amplifying sounds and speech signals, aiding in better hearing ...

There are a variety of options tailored to your specific listening requirements. Consider factors such as your type and degree of hearing loss, lifest...

Our products boast an IP rating of 68. The "6" signifies their capacity to shield against dust that could potentially harm the equipment, while the "8...

For those experiencing hearing loss in both ears, the strong recommendation is to use two hearing aids. This not only aids in achieving balance but al...

While some insurance policies may include coverage for hearing aids, it's essential to note that this may vary. It is recommended to reach out to your...

Bluetooth-enabled hearing aids utilize wireless technology to establish connections with various devices such as smartphones, tablets, or computers. T...

If you find that the sound quality or amplification settings on your hearing aid are not meeting your expectations, your device may need a reprogrammi...

The majority of Hearingly repairs result from the accumulation of earwax, dirt, or debris. Adequate cleaning and maintenance can prevent most repair i...

Regular cleaning is crucial for the longevity of your hearing aids. Follow these steps: 1. Wipe your hearing aids with a soft, dry cloth (a tissue or ...

If you experience itchiness in your ears while wearing hearing aids, it may be due to a dome that is either too large or has become old and worn. We r...

Regular cleaning is crucial for the longevity of your hearing aids. Follow these steps: 1. Wipe your hearing aids daily with a soft, dry cloth (a tiss...

The buttons can be used to turn your hearing aids on/off and to adjust the volume of your hearing aids.  To turn the hearing aids on; Press and hold t...

To detach the dome, grasp the receiver with one hand and delicately pull the dome off using the other hand. When replacing the dome, align the dome ho...

The dome serves to seal the ear canal, preventing feedback and retaining essential amplification. Additionally, it ensures a secure and snug fit for t...

If you observe a shift in sound quality or a decline in your hearing, it could be an indication that it's time to replace your wax guards. Generally, ...

If the hearing aid is slipping out of the ear canal, push the dome deeper into the canal until it is not visible when properly inserted. Alternatively...

The dome refers to the small silicone tip located at the end of your hearing aid, and it comes in various sizes and styles. Choosing the appropriate d...

We suggest practicing this in front of a mirror until you become more confident in putting on the hearing aid without looking. Begin by positioning th...

1. Turn on StreamLine TV. 2. Switch the hearing aids off and on. 3. Place both hearing aids on the StreamLine TV. 4. The pairing process initiates aut...