FAQs

Frequently Asked Questions
About Hearingly
How does the online hearing test work?
The hearing test we use is from the SonicCloud App. SonicCloud has a hearing test which is uniquely developed and was strongly recommended by Harvard ...
What makes Hearingly affordable and easy?
Being fitted with a hearing aid should be cost-effective and simple. Hearingly ensures affordability by selling directly to you, saving thousands with...
What manufacturer of hearing aids does Hearingly use?
Hearingly offers Signia hearing aids, renowned for their quality and precision. As a German hearing aid company, Signia consistently impresses the wor...
Does Hearingly offer good quality hearing aids?
Hearingly provides Signia hearing aids. A German hearing aid company known for its quality and precision, Signia consistently wows the world with thei...
Why do we need an updated hearing test?
Similar to the importance of an eye test in determining the right prescription for glasses, maintaining a current hearing test is crucial for customiz...
Where is Hearingly located?
Hearingly operates primarily as an online hearing aid company. Our team is easily accessible via phone, chat, text, or email whenever you need assista...
Can I afford Hearingly Hearing Aids?
Hearingly provides the same high-quality hearing aids found in traditional audiology centers, but at a significantly lower cost.  Discover the world o...
Supplies & Services
How to pair your miniPocket with your hearing aids?
Your  hearing aids require pairing with your miniPocket remote control. Once paired, the connection is stored in the hearing instruments and is automa...
I recently got diagnosed with a hearing loss. Do I need to wear hearing aids?
Having recently received a diagnosis of hearing loss, the necessity for wearing hearing aids depends on the type and severity of your condition. Senso...
What is the benefit of having a remote control with my hearing aids?
The remote control is called the miniPocket. It is an ideal solution for anyone who wants a discreet, convenient control of their hearing aids with th...
Can I pair my hearing aids with more than one StreamLine TV if I have multiple TVs at home?
No, you cannot pair your hearing aids with multiple TVs simultaneously. It is designed to work with only one TV at a time.
How does the StreamLine TV function?
The StreamLine TV is compatible with all televisions featuring TOSLINK cable, Cinch cable, or a Jack adapter connection. With this accessory, TV audio...
What are the different types of Hearingly Chargers offered?
Hearingly offers three types of hearing aid chargers: Pure Charger, Pure Portable Charger, and Pure Dry & Clean Charger. Pure Charger: Included with y...
What supplies are included with my hearing aid purchase?
Your hearing aid purchase includes the following supplies: hearing aids, a carrying case, a cleaning brush, a variety pack of domes, wax guards, and a...
What is Hearingly hearing aid warranty?
While numerous hearing aid issues can be addressed through cleaning, should a repair be necessary, our standard 2-year warranty encompasses all repair...
What services come with the purchase of a hearing aid from Hearingly?
Every Hearingly customer enjoys unrestricted access to our team of experts for any inquiries. Alongside your hearing aid purchase, you receive a 2-yea...
Common Hearing Aid Questions
What is the difference between a hearing aid and an OTC hearing aid?
An OTC hearing aid primarily functions as an amplifier, while a prescription hearing aid necessitates an audiogram based on your specific hearing resu...
Will hearing aids restore my hearing loss?
Hearing aids serve as ‘aids’ and cannot restore lost hearing. Hearing aids function by amplifying sounds and speech signals, aiding in better hearing ...
What style of hearing aid is best for my hearing loss?
There are a variety of options tailored to your specific listening requirements. Consider factors such as your type and degree of hearing loss, lifest...
Are Hearingly hearing aids waterproof?
Our products boast an IP rating of 68. The "6" signifies their capacity to shield against dust that could potentially harm the equipment, while the "8...
Do I need two hearing aids?
For those experiencing hearing loss in both ears, the strong recommendation is to use two hearing aids. This not only aids in achieving balance but al...
Is the cost of hearing aids covered by insurance?
While some insurance policies may include coverage for hearing aids, it's essential to note that this may vary. It is recommended to reach out to your...
How does bluetooth work with hearing aids?
Bluetooth-enabled hearing aids utilize wireless technology to establish connections with various devices such as smartphones, tablets, or computers. T...
Tips for new users
How do I clean my hearing aids?
Regular cleaning is crucial for the longevity of your hearing aids. Follow these steps: 1. Wipe your hearing aids with a soft, dry cloth (a tissue or ...
Why are my ears itchy when I wear my hearing aids?
If you experience itchiness in your ears while wearing hearing aids, it may be due to a dome that is either too large or has become old and worn. We r...
How often should I clean my hearing aids?
Regular cleaning is crucial for the longevity of your hearing aids. Follow these steps: 1. Wipe your hearing aids daily with a soft, dry cloth (a tiss...
What is the purpose of the buttons on my hearing aids?
The buttons can be used to turn your hearing aids on/off and to adjust the volume of your hearing aids.  To turn the hearing aids on; Press and hold t...
How do I change my dome?
To detach the dome, grasp the receiver with one hand and delicately pull the dome off using the other hand. When replacing the dome, align the dome ho...
What is the purpose of having a dome?
The dome serves to seal the ear canal, preventing feedback and retaining essential amplification. Additionally, it ensures a secure and snug fit for t...
How do I change the wax guard on my hearing aids?
If you observe a shift in sound quality or a decline in your hearing, it could be an indication that it's time to replace your wax guards. Generally, ...
The hearing aid is not staying in my ear. What should I do?
If the hearing aid is slipping out of the ear canal, push the dome deeper into the canal until it is not visible when properly inserted. Alternatively...
Which dome should I choose?
The dome refers to the small silicone tip located at the end of your hearing aid, and it comes in various sizes and styles. Choosing the appropriate d...
How do I put a hearing aid on?
We suggest practicing this in front of a mirror until you become more confident in putting on the hearing aid without looking. Begin by positioning th...
How to pair the StreamLine TV with my Hearing Aids:
1. Turn on StreamLine TV. 2. Switch the hearing aids off and on. 3. Place both hearing aids on the StreamLine TV. 4. The pairing process initiates aut...
Get Started
Getting Started with Your Hearingly Hearing Aids!! First and foremost, congratulations on taking the initial step towards enhancing your hearing exper...
Signia Mobile App
Use the following steps to pair and connect your hearing aids to an Android phone. Download and install the Signia app from the Google Play Store. Ope...